User-centric “2017 Fukang Heart Service Action Plan” officially started

Since its inception, Foton Cummins has always focused on service users. A few days ago, the “2017 Fukang Heart Service Action Plan” officially started. It is understood that Fukang heart service will be fully upgraded, which means that Foton Cummins will provide users with more service protection.

Expert training plan upgrade

The Fukang Heart Service Action Plan will nurture professional talents, expand the team of service experts, organize technical evaluations and customer assessments, organize experts to conduct international exchanges, and upgrade service professional skills.

Cloud Service Technical Support

Through cloud services, the expert diagnosis system can be combined with online support to realize the "global maintenance technology information sharing" + "online and offline technology upgrades" of the heart service program, allowing you to always have a solid backing.

Establish i-Service system

Based on the information rating management system developed by the WeChat platform, i-Service can realize the latest and most cutting-edge technical information at hand, and at the same time quickly improve the service capabilities of service stations and improve the timeliness of problem feedback and resolution.

Experiential flagship service station upgrade

After the upgrade, the flagship service station after-sales process can be open to users throughout the entire process, including vehicle entry, maintenance, and parts distribution. Customers can watch the tracking in the lounge or mobile phone.

“2017 Fukang Heart Service Action Plan” officially started

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