Yunnan Tourism Administration Responds to "Retaliation for Travelers Not Purchasing": Investigation Underway

Recently, some media reported that Ms. Wang, a retired employee of Xi'an, complained to the Yunnan Provincial Party Committee about her unpleasant experience during her travels in Yunnan. She also cited the guide's “Quotations from Lei Ren”. On the morning of the 11th, the person in charge of the relevant department of the Yunnan Provincial Tourism Administration accepted an exclusive interview with Xinhuanet’s “First Response” column and responded to questions that users were concerned about.

The relevant person in charge of the Yunnan Provincial Tourism Administration stated that after seeing the news reports, Yu Dingcheng, Director of the Yunnan Provincial Tourism Administration, and Deputy Commissioner Yu Fan, who is in charge of the project, attached great importance to it and demanded that it be investigated immediately. At present, the Yunnan Provincial Tourism Law Enforcement Corps has carried out an investigation and verification on the matter. If the situation is true, the responsible units and responsible persons will be investigated and dealt with.

"First Response" Column Reporter: According to media reports, visitors to the Provincial Party Committee's message mentioned "no retaliation for shopping" and other experiences. Do you think this is an accidental phenomenon or a common problem in the industry?

Yunnan Province Tourism Bureau related departments: In recent years, Yunnan Province to strengthen the supervision of the tourism market, the tourism market overall better, the quality of tourism services gradually increased, but the problem still exists. As disclosed by the media, some tourism practitioners have problems such as weak service awareness and lack of professional ethics, especially in the tour guides and coach drivers. Some guides do not have a high level of explanation and even become shopping guides; some tour guides. , The driver misleads and induces tourists to shop. In extreme cases, there is abusing tourists and coercing tourists.

The main reason is that under the current tour guide management system, some tour guides have not signed labor contracts with tour guide companies. The tour guides use commissions as their main income, normal pay is difficult to implement, and there are some extreme cases of infringement of tourist rights and interests driven by interests.

“First Response” column reporter: Is there any solution to this kind of problem in Yunnan Provincial Tourism Administration and how will it regulate the tourism market?

Head of relevant department of Yunnan Provincial Tourism Administration: For these violations, our attitude is to crack down severely and find it together.

Yunnan Province is seeking breakthroughs in institutional mechanisms, innovative management tools, and strive to establish a long-term management mechanism: First, the strong implementation of tourism standardization. Based on the existing national standards, industry standards, and local standards, and focusing on the regulatory requirements of the tourism market, we must promptly formulate the “Guidelines for the Quality of Travel Services in Yunnan Province” and tourism team meals, special residential houses, boutique theme hotels, budget hotels, and tourism. Local standards such as the public service system and tourism safety gradually form a standard system covering all fields. Gradually build a tourism market access and withdrawal mechanism based on the implementation of standards;

The second is to grasp the management system reform. Pilot work on the reform of the tour guide management system has been carried out to straighten out the labor relations of the tour guides, clarify the ownership of tour guides, establish a tour guide dispatching system and a tour guide remuneration system, improve the guideline entry and exit mechanism, and standardize the management of tour guide teams. In the management of tourism vehicles and pilots, the system of management certification for practitioners and practitioners is applied, and the management of the service quality of coach drivers is strengthened. At the same time, coaches and drivers are assigned to posts;

The third is to improve the quality of employees. The “Hotel Service Skills Contest” and “Guide for Tour Guide Skills Contest” are organized every year. A group of first-line practitioners with excellent quality and skills are trained to highlight professional ethics education.

"First Response" Column Reporter: What are the tips for Yunnan Provincial Tourism Administration for tourists planning to travel to Yunnan?

Yunnan Province Tourism Bureau related departments responsible person: First, choose a legitimate travel agency and travel route products for their own, when selecting products, we must consider the price, but also pay attention to product projects and standards, beware of low-cost traps, according to common sense and prior To understand and grasp the authenticity and rationality of information analysis;

The second is to define the service standards when signing a travel contract. Tourists must travel with the travel agency to sign a travel contract. The contract shall specify the route, itinerary, sights, accommodation, catering, transportation arrangements and standards, and in particular shall specify the number of purchases and the duration of stay;

The third is to find that travel agencies do not perform the contract and other violations should promptly retain evidence and promptly file complaints with the tourism law enforcement authorities in order to get timely treatment and reduce losses.

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