The 2001 Quality Service Month successfully concluded 16 construction machinery

In order to encourage advancement and promote the standardization, institutionalization and continuous innovation of services, the National User Committee decided to commend 16 engineering construction machinery companies as “advanced units for the Quality Service Month in 2001” and to issue medals and certificates; and praised the Tianjin Quality Association User Committee and the National 25 units such as the Construction Machinery Equipment Users Committee are the “Outstanding organizers of the Premium Service Month Campaign in 2001”.

The 16 engineering construction machinery enterprises that were commended were: Shenyang Toshiba Elevator Co., Ltd., Xuzhou Construction Machinery Manufacturing Plant, Suzhou Jingyi Elevator Electrical Appliance Factory, Wuxi Little Swan Construction Machinery Factory, Zhejiang Giant Elevator Co., Ltd., Hangzhou Xizi Otis Elevator Co., Ltd., Fangyuan Group Co., Ltd., Shandong Construction Machinery Co., Ltd., Yituo (Luoyang) Construction Machinery Co., Ltd., Jiangyan Haoli Hoisting Machinery Co., Ltd., Shaoguan Xinyu Construction Machinery Co., Ltd., Guangzhou Hitachi Elevator Co., Ltd. Engineering Headquarters, Guangxi Liugong Machinery Co., Ltd., Nanning Elevator Factory, Chongqing Shengli Construction Machinery (Group) Company, and Shaanxi Huanghe Engineering Machinery Group Co., Ltd.

Today, one month later, the "2001 Quality Service Month Campaign" with the theme of "Customer Satisfaction -- New Century Quality Call" was successfully concluded. There are as many as 350 companies participating in this event. The characteristics of this year's event are: factory enterprises generally pay more attention to it. Some company presidents, general managers, and factory managers personally presided over the meeting and carefully deployed them from top to bottom. They were well received by the users. Their specific approach is:

--- Free repair and maintenance of the engineering construction machinery and equipment during the warranty period.

--- Visit to the site visits, holding user forums, extensively listen to user opinions, and close contact with users. Some company leaders also personally in-depth user understanding of inspection services, listen to user opinions, and arrange and handle them in a timely manner.

--- Set up a squad to visit users and solve problems on the spot.

--- Set up consulting service stations and telephone hotlines to accept user complaints and introduce users to the use, maintenance, maintenance and management knowledge of engineering construction machinery.

— Some elevator companies also perform remote monitoring of elevators in some shopping malls, hospitals, hotels, and government office buildings to better serve users.

--- Organize maintenance and maintenance training courses for users.

Through this service month activity, employees' awareness of service has been improved, and their contact with users has been tightened, and the distance between the user and the user has been shortened, and the reputation of the product has been established. These companies stated that they should continue to work on the services of users on the basis of this activity and continue to expand and deepen.

The National Users Committee requires the units that are commended to adhere to the principle of “customer satisfaction”, carry out continuous customer satisfaction activities, promote user satisfaction projects, and increase user satisfaction to a new level.