Liu Haiyun: Using the simple labor and wisdom to make the Mercedes-Benz team sales service team extraordinary

The face is sharp and angular, and the eyes of the eyebrows are full of vigor and wisdom. He is Liu Haiyun, sales and service manager of Mercedes-Benz China. He is approachable in the weekdays, and he is a veteran of the commercial vehicle market with more than a decade of commercial vehicle aftermarket and spare parts sales experience.

Accumulate steps, so that thousands of miles

Liu Haiyun joined Xuzhou Meichi as the sales and service director of the team in April 2017. Looking back on the work history of Merit for more than two years, Liu Haiyun feels quite rich. He is responsible for the new team sales service team of Merit. The goal of the team is to ensure that the axle users can carry out routine maintenance and spare parts procurement more conveniently.

Talking about the team at the beginning, Manager Liu said: "To tell the truth, I didn’t know where to go when I started to raise my feet. Later, we focused on the way we are walking, and we insisted on the patience of one step at a time. The goal of continuous exploration is becoming clearer and clearer. With the concern and support of senior leaders, the fleet sales and service team is also growing stronger and stronger."

Mercedes-Benz Axle Jiangmen Service Station Training and Authorization Ceremony

The sea can engulf the weakness of the pessimist, and can also be integrated into the fight of the brave. The team sales service members are mainly elite personnel who have been transferred from the production and service departments. Although they are familiar with product knowledge, they lack experience in fleet sales and service. In order to make the team members familiar with the new position as soon as possible, in the early stage, Mr. Liu led each member of the team to visit the market one by one, and taught them how to carry out the team sales service work.

The team sales service involves all aspects of market research, information gathering feedback, market development, marketing promotion, customer relationship maintenance, order pull, market service and spare parts network development and maintenance. The design of a series of links from pre-sales to after-sales service reflects the attitude of the whole team to serve the end users.

Working together in the same boat

If the goals of life and work are determined, then life is not a day-to-day death but a new life. In addition to leading the team to improve their daily work ability, how to let the team members integrate into the new job role as soon as possible will undoubtedly become a daily homework for Liu Haiyun. Whenever team members encounter difficulties and obstacles in their work, Liu Haiyun always communicates and communicates with him for the first time, sharing his views on the problems and guiding the team to solve problems efficiently.

Fleet sales service team

Bao Jianfeng smashed out, plum blossoms came from bitter cold. In just over two years, the team sales service team from zero to one, each team member from the initial incomprehension to the present is handy, gradually become a goal-oriented, hard-working, resilient team. "Seeing that everyone trusts each other and serves customers is also a pleasant and relaxing atmosphere. This is exactly what I want." Liu Haiyun said.

In the past, the results have been fruitful, and the future will be a long way to go.

In 2018, the team sales service team worked together to develop 20 service stations and 12 spare parts dealers, participated in organizing more than 10 market promotion activities, and organized more than 30 vehicle maintenance trainings. It has effectively enhanced the market's recognition and recognition of the Merit brand.

In 2019, most of the time has passed. At Mei Chi, Liu Haiyun may be just an ordinary member of this big team, but he still chooses to keep moving forward, strive to improve his work ability and business quality, and is determined to build a higher quality and efficient. The team sales service team used the simple labor and wisdom to make the Mercedes team sales service team extraordinary.

Reading volume: Source: Meritor axles of: Le Feng

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